52 Concord 4 User Manual
S3xx (xx = bus unit number)
S6xx (xx = bus unit number)
Touchtone phone
Your system may be equipped with an option that allows system operation from a
touchtone phone, on or off the premises. This option enables programmed text to
be spoken through the phone and/or broadcast through interior speakers. Except
for custom word, the voice speaks the text that appears on alphanumeric
touchpads in the system.
Phone command prefix
What distinguishes a call to the panel from any other outgoing or incoming call is
the use of the phone command prefix:
• In the case of onsite operation, if the phone command prefix is dialed first
(within 5 seconds of picking up the phone), the panel waits for a valid access
code or command.
• If the system is being accessed remotely, the phone commands prefix is used
in conjunction with the access code.
The prefix is usually #, but can be changed to * by the installer. If your prefix has
been changed, use * as the first key you press instead of #.
Accessing the system from offsite
To access the system from offsite, the system needs to recognize two things
about the call:
• The panel needs to recognize that it should answer the phone.
• The panel needs to recognize that the code entered has the authority to
operate the system from offsite.
When using a cellular phone to operate the system, follow the offsite operating
instructions.
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