Intova DUB - Troubleshooting; Power and Card Error Solutions; Computer Connectivity Issues; Video File Playback Problems

Need help using your camera?
WE ARE HERE FOR YOU.
Visit our website:
www.intova.com
Call customer/tech support:
+1 425-285-1111
Email customer/tech support:
tech@intova.net
+1 888-297-6062 (USA only)
INTOVA IS PART OF A FAMILY OF BRANDS:
Industrial Revolution, Inc.
5835 Segale Park Dr. C
Tukwila, WA 98188 USA
www.industrialrev.com
PROBLEM POSSIBLE CAUSE(S) POSSIBLE SOLUTION(S)
Camera will not turn ON.
1. Battery not charged.
2. Defective battery.
1. Use supplied USB cable to charge the li-ion battery.
2. Email or call tech support (see below).
LCD show “No Card!”.
1. A microSD card has not
been inserted into the
camera’s card port.
2. Defective card port.
1. Insert a microSD card up to 32GB in size maximum
and minimum 10MB/s speed (class 10/type U1 card).
2. If a proper card has been inserted and the error still
remains, then email or call tech support (see below).
Camera freezes/becomes
inoperable.
1. Proper microSD card
not being used.
2. Card has existing les
from another digital
device (other than an
X4K) on it.
3. Defective hardware or
corrupted rmware.
1. Use a microSD card up to 32GB in size maximum
and minimum 10MB/s speed (class 10/type U1 card).
2. Files from another digital device can be incompatible
and cause camera to become inoperable. Format card
(in a computer and not in the camera) before using.
Save any needed les to a computer before formatting.
3. If the camera still freezes after trying both or either of
the above, then email or call tech support (see below).
Camera will not turn ON
when plugged into a
computer via micro USB cable.
1. Defective micro USB cable.
2. Defective micro USB port.
1. Try a dierent micro USB cable.
2. If a dierent micro USB cable does not work, email or
call tech support (see below).
TROUBLESHOOTING
Camera is not recognized
by the computer when when
plugged in via micro USB
cable.
1. Defective micro USB cable.
2. Defective micro USB port.
3. Computer “AUTO PLAY”
settings not congured.
1. Try a dierent micro USB cable.
2. If a dierent micro USB cable does not work, email or
call tech support (see below).
3. Check computer’s “AUTO PLAY” settings and congure
it to recognize a digital device such as a camera, etc. If
the settings are congured and the computer still does
recognize the camera, then email or call tech support.
LCD show “Card Error”. 1. A proper microSD card
has not been inserted
into camera’s card port.
2. Defective card port.
1. Use a microSD card up to 32GB in size maximum
and minimum 10MB/s speed (class 10/type U1 card).
2. If a proper card has been inserted and the error still
remains, then email or call tech support (see below).
17
DUB
Camera does not go into MSDC
mode when plugged in via the
micro USB cable to a computer.
1. Defective micro USB cable.
2. Defective micro USB port.
1. Try a dierent micro USB cable.
2. If a dierent micro USB cable does not work, email or
call tech support (see below).
Computer does not recognize
or is unable to play video les.
1. Computer does not have
codec le for MOV video
format installed.
2. Computer does not have
software that can play the
MOV video le format.
1. Install MOV video format codec into computer. Please
see computer operating system’s website for information
on video codecs.
2. Install software that can play MOV video le format.