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Maintenance:
The ISOFLAMES gas log system will last a lifetime, but periodic maintenance (at least once a year) is recommended.
Can you clean it yourself? Yes you can if you have the proper training! Safety is of prime concern so we recommend that you call
your Earthcore authorized dealer for proper maintenance. If an Earthcore dealer is unavailable, call us directly at 800 642-2920
and we will promptly answer your call.
Troubleshooting & Maintanence
PROBLEM REASON SOLUTION
Pilot will not light Air in gas supply line Bleed gas supply line
Pilot hood blocked • Check for debris or dirt
• Clean pilot
Low gas pressure • Check gas line for size and blockage
Dirty pilot • Pilot should be blue and hitting the
thermocouple properly
• Clean pilot
Pilot will not stay lit Pilot hood not aimed at thermocouple Pilot hood bent; replace pilot or angle pilot
hood properly so pilot ame hits
thermocouple 1/2” below tip of thermocouple
Pilot line bent Replace pilot line
Thermocouple is loose Tighten thermocouple nut at gas control valve
Thermocouple cracked Replace thermocouple
Thermocouple worn out Replace thermocouple
Excessive down draft • Install chimney cap
• Outside Chimney too close to other peaks
• Check chimney ue for proper height
• Poorly designed chimney
Gas log burner goes out Low gas pressure; pilot fades • Dirty pilot
• Gas line sized improperly
Thermocouple is loose Tighten thermocouple nut at gas control valve
Thermocouple worn out Replace thermocouple
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