This section contains troubleshooting information for the diskAshur PRO SSD. If you encounter any of the following prob-
lems when using diskAshur PRO SSD, refer to the corresponding answers.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter Admin Mode, and then create another User PIN in Admin Mode.
Q: What can I do if I forget the Admin PIN?
A: There is no other way to retrieve the Admin PIN except a complete reset of diskAshur PRO SSD. After a complete reset, all
data will be lost and you will need to initialize, allocate and format the diskAshur PRO SSD manually.
Q: Why did the operating system not recognize the diskAshur PRO SSD after I enter the User Mode and
completely reset the computer?
A: You need to initialize, allocate and format the diskAshur PRO SSD manually. For more information, refer to Initializing and
formatting the diskAshur PRO SSD after a complete reset in this manual.
Q: How do I use the diskAshur PRO SSD without a PIN?
A: As a full disk encryption product, the diskAshur PRO SSD can never be used without a PIN.
Q: What encryption algorithm is used in this product?
A: The diskAshur PRO SSD uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the diskAshur PRO SSD?
A: Ensure that you have administrator privileges. You will need Admin privileges to use the Disk Management Utility.
Q: The LED is blinking RED and I can’t enter a code. Why?
A: Somebody has tried to access the drive and the code has been entered 10 times incorrectly (see Brute Force section of
this manual).
19. Troubleshooting
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