Q: Do I require “Admin Rights” for the diskG to work?
A: No, since the diskG does not require any software to be installed and the encryption/decryption is performed in Hardware
on the drive itself, “Admin Rights” are not required.
Q: I’m getting a continuously flashing red light what is wrong?
A: You have entered an incorrect PIN too many times and have triggered the brute force attack protection; you can reset this
counter by referring to the `Brute Force Protection` section of this manual. When trying again ensure you are using the
correct PIN as too many lockouts are irreversible.
Q: My diskG locks for no reason when connected to my computer whilst I’m using it, what is
causing this?
A: The issue you are having is being caused by power saving settings on your PC or Laptop so please see below and make
the appropriate changes to your computer and this will stop the diskG from locking as when your computer is power saving it
switches off data to the USB ports and our products see that as `Disconnect` and are designed to lock when this is detected.
Microsoft Windows
Doing the following will prevent Windows from switching off the diskG, go to ‘Control Panel’ & ‘Power Options’ , the
easier option is to disable power saving which means stopping the computer from `Sleeping` see below;
In addition go into `Advanced Settings` in `Power Option` to disable the following:
• Ensure the computer is set to sleep: Never (as above)
• Turn off hard disk after: 999999 Minutes
• USB selective suspend setting: Disabled
This will keep the diskG connected to the computer continuously on.
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