FAQ
Q1: The day of the week is wrong.
This section summarizes the most common issues you may have. If you’re unable to
solve the issue, please feel free to contact ThreeDucksDirect@outlook.com.
The day of the week is calculated automatically. Please check if the “Year”,
“Month”, “Date” are set correctly. Many customers may have set a wrong “Year”.
The temperature is detected by the inside sensor. The inside circuit may produce
heat, making it not so accurate as professional thermometer. It’s normal. We need
your understanding, after all this is not a professional device as thermometer.
Q2: The temperature is inaccurate
The remote control is powered by CR2032 battery. If it doesn’t work, it may be run
out of battery. Please try to replace CR2032 battery.
Q3: The remote control doesn’t work.
Q4: The remote control is not sensitive.
The sensor is in the front of the device. When you press the remote control, please
point directly to the front of the device.
Q5: The alarm doesn’t go off at preset time.
Please check if your alarm mode is set to 1-5 (Monday to Friday). In this mode, it
won’t go off on Saturday and Sunday.
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