SmartVision & SmartVision LITE – User Guide (Rev. 2.7) – Version 1943.4105 106
SIM card error / No phone feature can be accessed:
- Check if the SIM card has been correctly inserted.
- Check if the chip on your SIM card is not damaged or scratched.
Unable to make outgoing calls:
- Make sure you have dialled a valid number and pressed the "OK" key.
- For international calls, check the country and area codes.
- Make sure your mobile phone is connected to a network, and that the network
is not overloaded or unavailable.
- If you are abroad, check with your telephone service provider that you have
subscribed to international calling options.
- Make sure the airplane mode is disabled.
Unable to receive incoming calls:
- Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network).
- Make sure the airplane mode is disabled.
Call quality is poor:
- You can adjust the volume while on a call using the volume up and down
Keyon the left side.
- Check the network signal strength indicator in the status bar .
When I select a number from my contact list, the number is not dialled:
- Make sure the number has been correctly saved.
- Make sure you selected the country prefix when calling from abroad.
My correspondents are unable to leave messages on my voicemail:
- Check with your telephone service provider if this service is available.
I cannot access my voicemail:
- Check if you have correctly entered your telephone service provider’s voice
mail number (click on "Phone", "Menu", "Settings", and "Voicemail").
- Try later if the network is busy.
SIM card locked
- You have entered 3 incorrect PIN codes, contact your telephone service
providers to obtain the PUK code.
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