Kapsys SmartVision - Troubleshooting

SmartVision & SmartVision LITE – User Guide (Rev. 2.7) – Version 1943.4105 105
Troubleshooting
Prior to contacting the Customer service, please read the recommendations below:
- For optimal performance of your device, we recommend that you switch it off
from time to time.
- It is recommended to fully charge ( ) the battery for improved operation.
And carry out the following checks:
My mobile phone will not switch on / I get a black screen:
- Press the "On Off" key until the screen comes on.
- Check the battery charge level.
- Check the battery contacts, remove and reinstall your battery, then switch your
telephone back on.
My screen is difficult to read:
- Clean your screen.
- Adjust screen brightness to your environment lighting conditions (quick setting
from the notification panel).
My mobile phone switches off by itself:
- Press the "On Off" key to bring it back on.
- Check the battery charge level.
My mobile phone has a low level of autonomy:
- Make sure you respected the full charge timing (minimum 4 hours).
- To increase the battery life, you can disable Wi-Fi, Bluetooth and GPS
functions if you do not need them (quick setting from the notification panel).
My mobile phone will not charge properly:
- Make sure that your battery is not completely discharged.
- Make sure charging is carried out under normal conditions (0°C +40°C)
- Check that the battery is inserted. It must be inserted before plugging in the
charger.
- Make sure you are using the battery and charger provided by KAPSYS.
- When abroad, check that the electrical current is compatible.
My mobile phone will not connect to a network:
- Try connecting from another location.
- Verify the network coverage with your telephone service provider.
- Make sure the airplane mode is disabled.
- Check with your telephone service provider that your SIM card is valid.
- Try connecting at a later time if the network is overloaded.
- Remove and re-install the SIM card.
The voice interface will not operate:
- If you are in speech-to-text mode, check your data connection (Wi-Fi, 3G).
- Incorrect use of the keyword or voice command (refer to page 28).