Disassembly and Repair 5
Keysight U3402A User’s and Service Guide 91
Types of Service Available
If your instrument fails during the warranty period, Keysight Technologies will
repair or replace it under the terms of your warranty. After your warranty expires,
Keysight offers repair services at competitive prices.
Extended Service Contracts
Many Keysight products are available with optional service contracts that extend
the covered period after the standard warranty expires. If you have such a service
contract and your instrument fails during the covered period, Keysight
Technologies will repair or replace it in accordance with the contract.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument (in-warranty, under service contract, or
post-warranty), contact your nearest Keysight Technologies Service Center. They
will arrange to have your instrument repaired or replaced, and can provide
warranty or repair-cost information where applicable.
To obtain warranty, service, or technical support information you can contact
Keysight Technologies at one of the following telephone numbers:
In the United States: (800) 829–4444
In Europe: 31 20 547 2111
In Japan: 0120–421–345
Or use our Web link for information on contacting Keysight worldwide:
www.keysight.com/find/assist
Or contact your Keysight Technologies representative.
Before shipping your instrument, ask the Keysight Technologies Service Center to
provide shipping instructions, including what components to ship. Keysight
recommends that you retain the original shipping carton for use in such
shipments.
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