18
MODEL #SE25 – 2,500LB (1134KG) WINCH
TROUBLESHOOTING
TroubleshooTInG
Problem Cause Solution
Motor does not run,
Contactor makes a click
sound.
Incorrect Wiring
Check Winch Wiring Diagram, make sure all wires
are correctly connected.
Incorrect Wiring
Hand Remote / Mini Rocker Switch wires must be
connected green to green and black to black.
Loose battery cable connections Hand tighten nuts on all cable connections.
Motor Issue Contact KFI Technical Support
Water has entered motor
Allow to drain and dry. Run in short burst with
load until completely dry.
Brake Spring installed backwards Contact KFI Technical Support.
Motor does not run, NO
click sound from Contactor.
Incorrect Wiring
Check Winch Wiring Diagram, make sure all wires
are correctly connected.
Switch Ignition Wire
Check connection to an ignition fed source. Must
supply 12V with the key on and vehicle running.
Contactor malfunctioning Contact KFI Technical Support.
Switch malfunctioning Contact KFI Technical Support.
Motor runs, Spool turns in
one direction only.
Incorrect Wiring
Check wiring diagram, verify switch wires (black/
green) are properly connected and making good
contact.
Defective or stuck Contactor Tap contactor to loosen plungers.
Defective Switch assembly Replace Switch assembly.
Contactor malfunctioning Contact KFI Technical Support.
Motor runs, Spool does
NOT turn.
Clutch not engaged Rotate Clutch Cap to Engage.
Broken Coupler / stripped Shaft Replace Coupler or Shaft
Spool turns, but no
movement from Cable
Cable not attached to Spool Contact KFI Technical Support.
Motor runs slowly or
without normal power.
Insufficient current or voltage.
The battery is weak, recharge. Run winch with
vehicle motor running (battery should have a
strong charge).
Loose or corroded battery cable
connections
Clean, tighten, or replace.
Worn Brushes
Replace with End-Cap Kit (#SE-A-CAPKIT)
Contact KFI Technical Support.
Motor overheating Winch running time too long Allow winch to cool down periodically.
For further support, contact:
KFI Tech Support
Mon-Thr 8:00 AM - 5:00 PM (CST/CDT)
Fri 7:00 AM - 1:00PM (CST/CDT)
Toll Free: 1-877-346-2050
tech@kfiproducts.com
KFI Products Website Support:
Common installation, maintenance, and troubleshooting
guides are available on our website.
https://www.kfiproducts.com/support.html