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Troubleshooting
Why is the control power
light o?
1. The incoming power was interrupted
Ensure the incoming branch circuit is on.
Why won’t the inlet
pump start?
1. The thermal protection tripped on
the motor
Disconnect power from the unit, wait for 30
minutes, then try to restart system.
2. The system is switched is o
Make sure the system switch is in the on position.
3. The system does not need to
produce water
If the tank is full, the system will not need to
produce water. Make sure the system float
is in the down position, and water has been
required by from using the flow switch.
The time delay for the pump to start is 7
seconds after the inlet solenoid valve opens.
4. High level float is incorrect
The system will begin running with an open
contact from the high level float and a signal
from the flow switch.
Check the wiring and continuity of the high
level switch in the on and o position.
Why is the permeate tank
overflowing?
1. There is a level float malfunction
Check the operation of the high level float.
The float should engage contact before the
water level reaches the top of the tank.
2. Inlet solenoid valve is not shutting
Shut the system down. After the permeate
flush cycle has finished, check the permeate
line. Water should not be flowing past the
inlet solenoid valve. Remove one of the push
fittings after the inlet pump to check for flow.
Why is there poor
permeate quality?
1. The inlet TDS is too high
Check the inlet TDS. The Compact Series is
designed to operate with a 98% rejection.
The maximum inlet TDS for the system is
2,500 mg/l as NaCl. Feed water with a quality
over 1,000 mg/l may produce TDS too high
for spot free rinsing.
2. The permeate flush is not operating
Cycle the system through permeate flush,
check to make sure the water continues to
run to drain after the inlet valve and pump
are shut o.
This can be checked by disconnecting the
reject push fitting. Approximately 3 litres
of water should flow before the flush is
complete.
3. There is chlorine damage to
the membrane
Check the inlet chlorine levels, residual less
than 0.05 mg/l is required to prevent a thin
film composite membrane deterioration.