5-2 October 2020
Troubleshooting
Resolving Operator Panel Status/Error Messages
Refer to the following table to resolve errors that appear on the
operator panel. If the error persists, contact Service and Support.
Print borders are not even.
• Paper is not loaded
correctly, or it is loose on
the roll.
• Debris in the paper path.
• The printer needs to be
calibrated.
• Make sure that the paper is
loading correctly and
wound tightly onto the roll,
see page 2-9.
• Clear any debris from the
paper path.
• Download the calibration
application from
www.kodakalaris.com/go/
printerupdates.
Problem
Description or Cause Possible Solution
Message Description or Cause Possible Solution
Cover Open The front door is open. Close the front cover.
Close Cover
Incorrect Rib The wrong type of ribbon is
loaded.
Check for 6FR2 and 5FR2 on the ribbon
supply spool. If necessary, replace the ribbon
with the correct type (see page 2-16).
No Paper
• The paper is empty or is not
loaded correctly.
• The paper and ribbon are
both empty.
Load (or reload) the paper (see page 2-9),
and load ribbon if necessary (page 2-16).
No Ribbon The ribbon is empty or is not
loaded correctly.
Load the correct ribbon (see page 2-16).
Paper Jam The paper is jammed in the
paper path.
Clear the paper jam from the paper path,
then reload the paper. If the error persists,
turn the printer off and then on again.
To Next Page
Loading...
