5-14 October 2020
Troubleshooting
13. Close the front of the printer.
14. Install the trim tray. See page 2-5.
15. Install the exit tray (if present). See page 2-6.
Recovering from a Power Interruption
If the printer loses power while printing, the printer stops
with the thermal print head is positioned against the platen
roller. The platen roller could become damaged if the
thermal print head is left in this position.
If a power outage occurs:
1. Remove the exit tray (if installed).
2. Were you printing when the power outage occurred?
Ye s N o
a. Power cycle the printer.
b. Follow the procedure for
“Clearing a Paper Jam” on
page 5-4.
c. Send the print job again.
Power on the printer when
the power is restored.
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