Troubleshooting
Basic troubleshooting
Some
problems
can be resolved
quickly
by
power
cycling
the
printer: Turn
off
your
printer.
Wait
five seconds. Turn on
the
printer.
Use
the
following
information
to
help
troubleshoot
problems
with
your
printer.
For
more
troubleshooting
information,
go to:
•
www.kodak.com/go/itg
to
use
our
Step-by-Step Solutions and Repair
tool
for
help
with
problems
such
as
paper
jams
and image quality.
•
www.kodak.com/go/esp5250support
for
FAQs and links
to
other
support
for
your
printer.
•
www.kodak.com/go/inkjetnetworking
for
help
with
wireless
networking.
•
www.kodak.com/go/esp5250downloads
to
download
the
latest
software
and
firmware
files.
•
www.kodak.com/go/esp5250specs
for
the
recommended
system
requirements.
Problem
PossiblE!;,
Solutions
i"
l2
Printer does not power
on
Printer not detected
Wireless connectivity
problems
Printhead carriage jam
• Make sure you
are
using the power cord that came with your printer.
• Make sure the power cord
is
connected to the
AC
adapter
and
is
plugged
into
an
outlet or power strip.
• If the
USB
2.0 cable was disconnected from the printer, then reconnected, or
if power to the printer was interrupted, restart the computer.
• Make sure your printer
is
plugged
in
and turned
on.
• If you are using a
USB
cable, make sure:
- you have a
USB
2.0 cable.
- that the
USB
cable
is
connected to both your printer and your computer.
• If you
are
using a wireless connection, make sure the:
- printer
is
connected to your wireless network (check the Wi-Fi
connectivity
LED
and the
SSID).
- your access point
is
transmitting data.
- firewall (excluding
WINDOWS
Firewall)
is
allowing the services needed
for your printer.
For
additional information, go to www.kodak.com/go/inkjetnetworking.
For
wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
• Open the printer access door
and
clear any obstructions.
• Check that the printhead
and
ink cartridges
are
installed correctly.
(The printhead and ink cartridges
are
installed correctly when you hear
them click into place,)
www.kodak.com/go/a
iosu
pport
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