page 4 General information
1.3 Opening the transport packing and checking the scope of supply
Open the transport packing. Check the BP50 and its accessories for damage
during shipment.
Please keep the transport packing material, at least the PE foam forms. The
transport packaging is required if the instrument has to be shipped for
reparation.
Use the delivery note provided to check if the supply is complete.
Please contact KRÜSS or your local dealer without delay if damage during
shipment occurred or if the supply is incomplete.
SPAC S PA C S PAC SPAC
1.4 Procedure if repairs should be necessary
Contact KRÜSS
Contact KRÜSS customer support.
If you did not obtain the measuring instrument directly from KRÜSS but
from a dealer, please contact your dealer first. He may be able to rectify the
damage. If not, contact KRÜSS customer support directly.
You will be given a repair number. Please quote this number in your covering
letter when you dispatch the unit.
Send us the measuring instrument or accessories
Do not dispatch the measuring instrument or accessories without consulting
KRÜSS customer support.
Components which are not directly affected by the damage may also have
to be sent with the unit. KRÜSS customer support will advise you on the
necessary scope of the shipment.
Remove liquids (e.g. samples, temperature control liquid) completely from the
instrument and the accessories.
Clean the unit or accessories before dispatch. This applies particularly if there is
contamination due to hazardous substances.
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