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Explains the purpose, security benefits, and digit requirements for a Mastercode.
Provides step-by-step instructions for enabling and setting a Mastercode on the lock.
Details the procedure for adding new user codes when the Mastercode feature is active.
Guides on how to remove a specific user code while the Mastercode is enabled.
Outlines the steps to delete all programmed user codes when the Mastercode is enabled.
Instructions for disabling and completely removing the Mastercode feature from the lock.
Addresses issues with interior mounting screws during lock installation.
Troubleshoots alignment problems between lock assemblies and the door edge.
Provides solutions for when the interior assembly does not properly fit the mounting plate.
Diagnoses and resolves issues where the lock jams or the turnpiece movement is not smooth.
Addresses lock beeping and symbol flashing that prevents the door from locking.
Troubleshoots the automatic door handing process when batteries are installed.
Resolves touchscreen failure indicators that appear after the door handing process.
Addresses issues with the deadbolt latch during the door handing process.
Provides solutions for an unresponsive touchscreen on the smart lock.
Troubleshoots the inability of the lock symbol to secure the door.
Explains the SecureScreen feature that displays two random digits.
Offers guidance for users who have forgotten their access codes.
Guides on resolving issues when the lock cannot pair with a smart home system.
Troubleshoots control issues when the lock is visible but not controllable by the system.
Addresses rapid battery drain issues that occur within a single day.
Covers troubleshooting for batteries that deplete within a week.
Explains causes and solutions for batteries draining within a few weeks.
General