Kyocera ECOSYS M3860idn User Manual

10-14
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Display for Device Information (page 2-22)
Checking the Equipment's Serial Number (page i)
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-49
The screen does not
respond when the main
power switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-14
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response to
the message and respond accordingly.
page 10-19
Is the machine in Sleep mode? Select any key on the operation panel to
recover the machine from Sleep mode.
page 2-38
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
― Check that the settings of the
application software.
―
Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-2
Have you changed the density? Select appropriate density level. page 6-15
page 8-52
Is the toner distributed evenly within the
toner container?
Shake the toner container from side to
side several times.
page 10-6
Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 8-15
― Run [Drum Refresh 1]. page 10-30
― Make sure the paper type setting is
correct for the paper being used.
page 8-14

Kyocera ECOSYS M3860idn Specifications

General

N-up printing	2, 4, 6, 8, 9, 16, 25
Barcode printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Print margin top (min)	4 mm
Time to first page (black, normal)	4.5 s
Print speed (black, normal quality, A4/US Letter)	60 ppm
Duplex print speed (black, normal quality, A4/US Letter)	43 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	6 s
Copy speed (black, normal quality, A4)	60 cpm
Scan to	E-mail, FTP, SMB, TWAIN, USB, WIA
Scan drivers	TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Maximum scan area	216 x 915 mm
Scan speed (color)	40 ppm
Image formats supported	JPEG, MMR, TIFF
Duplex scan speed (black)	120 ppm
Duplex scan speed (color)	80 ppm
Document formats supported	PDF, XPS
Optical scanning resolution (black)	600 x 600 ppi
Faxing	Mono faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax resolution (black)	400 x 400 DPI
Fax transmission speed	3 sec/page
Ink tank system	No
Printing colors	Black
Duplex functions	Copy, Fax, Print, Scan
Maximum duty cycle	300000 pages per month
Recommended duty cycle	5000 - 20000 pages per month
Replacement cartridges	TK-3160 (toner, 12.500 afdrukken 5% dekking) TK-3170 (toner, 15.500 afdrukken 5% dekking) TK-3190 (toner, 25.000 afdrukken 5% dekking) TK-3200 (toner, 40.000 afdrukken 5% dekking)
Number of print cartridges	1
Page description languages	Epson LQ, IBM ProPrinter XL24E, OpenXPS, PCL 5c, PCL 6, PCL XL, PDF 1.7, TIFF
Display	TFT
Control type	Touch
Product color	Black, White
Display diagonal	7 \
Market positioning	Business
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	1276 W
Power consumption (off)	0.09 W
Power consumption (ready)	24 W
Power consumption (sleep)	0.5 W
Power consumption (copying)	798 W
Power consumption (printing)	723 W
Power consumption (average operating)	773 W
Energy Star Typical Electricity Consumption (TEC)	3 kWh/week
Processor cores	2
Processor family	ARM Cortex-A9
Coprocessor frequency	0.1 GHz
Card reader integrated	-
Compatible memory cards	SD, SDHC
Maximum internal memory	3072 MB
Sound power level (standby)	23.5 dB
Sound pressure level (printing)	55.5 dB
Certification	TÜV/GS, CE
Optional connectivity	Ethernet, Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Email protocols	POP3, SMTP
Cabling technology	10/100/1000Base-T(X)
Security algorithms	IPSec, SNMPv3
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kyocera Mobile Print, Mopria Print Service
Paper input type	Cassette
Maximum input capacity	2600 sheets
Maximum number of input trays	6
Multi-Purpose tray input capacity	100 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.9 Mavericks
Scan media weight	50 - 120 g/m²
Custom media width	105 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Folio (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Multi-purpose tray media types	Envelopes, Legal, Letter, Plain paper, Recycled paper, Thick paper, Thin paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Operating altitude	0 - 3500 m
Non-operating altitude	0.6 - 15000 m
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32.5 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	15 - 80 %
Sustainability certificates	Blue Angel, RoHS, EPEAT Silver, ENERGY STAR
Cables included	AC
Included cartridge capacity (black)	11000 pages
Package depth	570 mm
Package width	633 mm
Package height	730 mm
Package weight	32000 g
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	495 mm
Width	480 mm
Height	613 mm