Kyocera ECOSYS M3860idn

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10-38

Troubleshooting > Troubleshooting

Document Processor

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Table of Contents3
Overview10
Machine Features11
Color and Image Quality Functions15
Basic Color Modes15
Adjusting Image Quality and Color16
Guides Provided with the Machine17
About the Operation Guide (this Guide)19
Structure of the Guide19
Conventions Used in this Guide20
Menu Map22
Legal and Safety Information37
Notice38
Safety Conventions in this Guide38
Environment39
Precautions for Use40
Laser Safety (Europe)41
Safety of Laser Beam (Usa)42
Safety Instructions Regarding the Disconnection of Power43
Compliance and Conformity43
Other Precautions (for Users in California, the United States)43
Warranty (the United States and Canada)44
Legal Restriction on Copying/Scanning45
En Iso 777945
Ek1-Itb 200045
Wireless Connection (Mexico Only)45
Security Precautions When Using Wireless LAN (if Equipped)45
Limited Use of this Product (if Equipped)46
Legal Information47
Energy Saving Control Function53
Automatic 2-Sided Print Function53
Resource Saving - Paper53
Environmental Benefits of "Power Management53
Energy Star (ENERGY STAR®) Program54
Installing and Setting up the Machine55
Part Names56
Machine Exterior56
Connectors/Interior60
With Optional Equipments Attached64
Connecting the Machine and Other Devices66
Connecting Cables67
Connecting LAN Cable67
Connecting USB Cable68
Connecting the Power Cable68
Power On/Off69
Power on69
Power off69
Using the Operation Panel70
Operation Panel Keys70
Adjusting the Operation Panel Angle71
Touch Panel72
Home Screen72
Display for Device Information76
Functions Key77
Display of Keys that Cannot be Set78
Enter Key and Quick No. Search Key79
Search Key79
Help Screen80
Login/Logout81
Login81
Logout82
Default Settings of the Machine83
Setting Date and Time83
Network Setup84
Configuring the Wired Network84
Configuring the Wireless Network86
Setting Wi-Fi Direct90
Energy Saver Function92
Low Power Mode92
Sleep and Auto Sleep92
Power off Rule (Models for Europe)93
Quick Setup Wizard94
Installing Software96
Software on DVD (Windows)96
Installing Software in Windows97
Uninstalling the Software103
Installing Software in Mac Computer104
Setting TWAIN Driver106
Setting WIA Driver108
Checking the Counter109
Additional Preparations for the Administrator110
Sending Documents to a PC110
Strengthening the Security110
Command Center RX112
Accessing Command Center RX113
Changing Security Settings114
Changing Device Information116
E-Mail Settings118
Registering Destinations122
Creating a New Custom Box123
Printing a Document Stored in a Custom Box124
Transferring Data from Our Other Products126
Migrating the Address Book126
Preparation before Use132
Loading Paper133
Precaution for Loading Paper134
Loading in the Cassettes135
Loading Statement in the Cassettes (for Inch Models)139
Loading Paper in the Multi Purpose Tray142
Specifying Paper Size and Media Type146
Paper Stopper148
Preparation for Sending a Document to a Shared Folder in a PC149
Making a Note of the Computer Name and Full Computer Name149
Making a Note of the User Name and Domain Name150
Creating a Shared Folder, Making a Note of a Shared Folder151
Configuring Windows Firewall155
Turn off Password-Protected Sharing (Windows 10 Only)159
Registering Destinations in the Address Book161
Adding a Destination (Address Book)161
Adding a Destination on One Touch Key (One Touch Key)166
Printing from PC168
Printing from PC169
Printing on Non-Standard Sized Paper171
Banner Printing172
Printer Driver Print Settings Screen176
Printer Driver Help177
Changing the Default Printer Driver Settings (Windows 8.1)177
Canceling Printing from a Computer177
Printing by Airprint178
Printing by Google Cloud Print178
Printing by Mopria178
Printing with Wi-Fi Direct178
Printing Data Saved on the Printer179
Specifying the Job Box from a Computer and Storing the Job179
Printing Documents from Private Print Box180
Printing Document from Stored Job Box182
Printing Document from Quick Copy Box184
Printing Document from Proof and Hold Box186
Status Monitor188
Accessing the Status Monitor188
Exiting the Status Monitor188
Status Monitor Display188
Operation on the Machine192
Loading Originals193
Placing Originals on the Platen193
Loading Originals in the Document Processor194
Favorites197
Registering Favorite198
Recalling Favorite200
Editing and Deleting Favorite201
Application202
Installing Applications202
Using Applications203
Uninstalling Applications204
Registering Shortcuts205
Adding Shortcuts205
Editing and Deleting Shortcuts206
Copying207
Basic Operation207
Canceling Jobs208
Sending209
Basic Operation210
Specifying Destination211
Checking and Editing Destinations216
Confirmation Screen of Destinations217
Recall218
Send to Me (E-Mail)218
Sending to Different Types of Destinations (Multi Sending)219
Canceling Sending Jobs220
WSD Scan221
Installing the Driver221
Scanning Using TWAIN or WIA223
Scanning with File Management Utility224
Using Fax Server to Send a Fax (Fax Server Transmission)225
Configuring Settings before Sending225
Using Fax Server to Send a Fax225
How to Use the FAX Function227
What Is Document Box228
Basic Operation for Document Box229
Box List Operations229
Document List Operations229
Using a Custom Box230
Creating a New Custom Box230
Editing and Deleting Custom Box232
Saving Scanned Documents to a Custom Box233
Moving Documents in Custom Box234
Copying Documents in Custom Box into Other Boxes234
Copying Documents in Custom Box to USB Drive235
Joining Documents in Custom Box236
Deleting Documents in Custom Box237
Printing Documents in Custom Box237
Sending Documents in a Custom Box238
Sending Documents in Custom Box to E-Mail Address of Logged in User239
Scanning Document Stored in a Custom Box240
Printing Documents Stored in USB Drive241
Saving Documents to USB Drive (Scan to USB)243
Check the USB Drive Information244
Removing USB Drive245
Using the Manual Stapler (ECOSYS M3860Idn Only)246
Using Various Functions247
Functions Available on the Machine248
Copy248
Send250
Custom Box (Store File, Printing Documents, Sending Documents)252
USB Drive (Store File, Printing Documents)254
Functions256
ID Card Copy256
Original Size256
Paper Selection257
Original Orientation258
Mixed Size Originals259
Collate/Offset259
Paper Output260
Staple260
Density261
Original Image262
Ecoprint263
Color Selection263
Sharpness264
Contrast264
Background Density Adj. (Background Density Adjustment)265
Prevent Bleed-Thrugh265
Zoom266
Combine268
Duplex270
Continuous Scan272
Job Finish Notice272
File Name Entry273
Priority Override273
Quiet Mode273
Skip Blank Page274
Duplex (2-Sided Original)275
Sending Size276
File Format277
File Separation281
Scan Resolution, Resolution281
E-Mail Subject/Body281
Long Original282
FTP Encrypted TX282
Delete after Printed282
Delete after Transmitted282
Storing Size283
Encrypted PDF Password283
JPEG/TIFF Print284
XPS Fit to Page284
Status/Job Cancel285
Checking Job Status286
Details of the Status Screens287
Checking Detailed Information of Jobs291
Checking Job History292
Checking the Detailed Information of Histories293
Sending the Log History293
Job Operation294
Pause and Resumption of Jobs294
Canceling of Jobs294
Device/Communication295
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)297
Setup and Registration (System Menu)298
System Menu299
Operation Method299
System Menu Settings300
Language302
Report302
User Property304
Cassette/Mp Tray Settings305
Common Settings307
Home318
Copy318
Send319
Document Box320
Fax320
Application320
Internet321
Address Book/One Touch321
User Login/Job Accounting322
Printer322
System/Network325
Date/Timer/Energy Saver346
Adjustment/Maintenance349
User Authentication and Accounting (User Login, Job Accounting)351
Overview of User Login Administration352
Enabling User Login Administration353
Setting User Login Administration354
Authentication Security354
Adding a User (Local User List)356
Changing User Properties359
User Login Administration for Printing363
To Manage the Users to Scan Using TWAIN365
To Manage the Users to Scan Using WIA366
To Manage the Users that Send Faxes from a PC367
Local Authorization368
Group Authorization Settings369
Guest Authorization Set372
Obtain NW User Property375
Simple Login Settings377
ID Card Settings380
PIN Code Authorization381
Using User Login Administration382
Login/Logout382
Overview of Job Accounting383
Enabling Job Accounting384
Job Accounting Access385
Setting an Account386
Adding an Account386
Restricting the Use of the Machine387
Editing an Account388
Deleting an Account389
Job Accounting for Printing390
Job Accounting for Scan Using TWAIN391
Job Accounting for Scan Using WIA392
Job Accounting for the FAX Transmitted from a Computer393
Configuring Job Accounting394
Default Setting394
Counting the Number of Pages Printed395
Print Accounting Report396
Using Job Accounting397
Login/Logout397
Unknown User Settings398
Unknown ID Job398
Registering Information for a User Whose ID Is Unknown399
10 Troubleshooting400
Regular Maintenance401
Cleaning401
Toner Container Replacement405
Waste Toner Box Replacement409
Replacing Staples411
Troubleshooting413
Solving Malfunctions413
Responding to Messages418
Adjustment/Maintenance429
Clearing Paper Jams430
Clearing a Staple Jam438
11 Appendix440
Optional Equipment441
Overview of Optional Equipment441
Optional Applications447
Character Entry Method449
Entry Screens449
Entering Characters451
Paper452
Basic Paper Specifications452
Choosing the Appropriate Paper453
Special Paper456
Specifications460
Machine460
Copy Functions462
Printer Functions463
Scanner Functions464
Document Processor464
Paper Feeder (500-Sheet) (Option)465
Manual Stapler (ECOSYS M3860Idn Only)465
Glossary466
Index471

Kyocera ECOSYS M3860idn - Page 437

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