Rugged RAID User Manual 42
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from LaCie technical support. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub.
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
A: Refer to the product packaging or consult the product support web page at LaCie technical support to check
the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it can
limit the LaCie device’s transfer speed.
Problem: I'm receiving file transfer error messages and/or Time Machine does not work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. See Optional Formatting and Partitioning for help in choosing a file system. Additionally, Apple Time
Machine is only compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time
Machine compatibility.
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