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A: Contact Information
If you are experiencing an error that is not listed in Appendix B or if you are unable to fix
the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949-
453-3990. Technical Support is also available via Internet email at
support@lantronix.com.
A.1 Problem Report Procedure
When you report a problem, please provide the following information:
◆ Your name, and your company name, address, and phone number
◆ Lantronix MSS model number
◆ Lantronix MSS serial number
◆ Software version (use the Show Server command to display)
◆ Network configuration, including the information from a Netstat command
◆ Description of the problem
◆ Debug report (stack dump), if applicable
◆ Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
A.2 Full Contact Information
Address: 15353 Barranca Parkway, Irvine, CA 92618 USA
Phone: 949/453-3990
Fax: 949/453-3995
World Wide Web: http://www.lantronix.com
North American Direct Sales: 800/422-7055
North American Reseller Sales: 800/422-7015
North American Sales Fax: 949/450-7232
Internet: sales@lantronix.com
International Sales: 949/450-7227
International Sales Fax: 949/450-7231
Internet: intsales@lantronix.com
Technical Support: 800/422-7044 or 949/453-3990
Technical Support Fax: 949/450-7226
Internet: support@lantronix.com
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