Table3-2.Troubleshooting(continued)
Problem Possible cause Suggested action Reference
Screen is blank
and power
indicator is
steady amber
or flashing
green
The monitor is in
Standby/Suspend
mode
● Press any key on the
keyboard or move the
mouse to restore
operation.
● Check the Power options
settings on your
computer.
“Understanding power
management” on page 16
The power
indicator is
green, but
there is no
image.
The video signal
cable is loose or
disconnected from
the system or
monitor.
Be sure the video cable is
connected with the system
properly.
“on page 3
indicator is
green, but
there is no
The monitor
brightness and
contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the OSD
menu.
“Adjusting your monitor
image” on page 12
One or more
of the pixels
appear
discoloured
This is a
characteristic of the
LCD technology
and is not an LCD
defect.
If there are more than five
pixels missing, contact the
Customer Support Centre.
“Service and support” on
page 29
● Fuzzy lines
in text or a
blurry image.
● Horizontal
or vertical
lines through
the image.
● Image setup has
not been
optimized
● Your system
Display
Properties setting
have not been
optimized.
Adjust the resolution
settings on your system to
match the native resolution
for this monitor: 1920x1080
at 60 Hz.
image” on page 12
● Fuzzy lines
in text or a
blurry image.
● Horizontal
or vertical
lines through
the image.
● Image setup has
not been
optimized
● Your system
Display
Properties setting
have not been
optimized.
Perform automatic image
setup. If automatic image
setup does not help,
perform manual image
setup.
display mode” on page 16
● Fuzzy lines
in text or a
blurry image.
● Horizontal
or vertical
lines through
the image.
● Image setup has
not been
optimized
● Your system
Display
Properties setting
have not been
optimized.
When working in the native
resolution, you may find
additional improvements by
adjusting the Dots Per Inch
(DPI) setting on your
system.
See the Advanced section
of your system’s display
properties.
The image is
not acceptable
when
switching to
dual mode
It has not set the
optimum
resolution for each
mode
● Use ThinkVision
®
Duo
software to optimize the
dual screen operation
● Adjust graphic card
resolution manually
“Using the user controls”
on page
12
Manual image setup
If automatic image setup does not establish the image that you prefer, perform
manual image setup.
Chapter 3 Reference information
23