Lenovo ThinkPad E455 - Problems with Drives and Other Storage Devices

Chapter8.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage79
•“Troubleshooting”onpage79
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsforoptimalsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags
•IfyouareusingaWindowsoperatingsystemotherthanWindows7,Windows8.1,orWindows10,you
canfindthelatestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diagnose
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media.Youcanusetherecoverymediatorestoretheharddiskdrive,hybriddrive,orsolid-statedrivetothe
factorydefaultstate.Formoreinformation,see“Creatingandusingarecoverymedia”onpage97.
ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprograms”onpage12.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter
program,saveandprintthelogfilescreatedbytheprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),
dothefollowing:
1.PressandholdthepowerbuttoneitheryourcomputerortheconnectedThinkPadOneLinkDockor
ThinkPadOneLinkProDock(hereinaftercalledthedock)untilthecomputerturnsoff.Afterthecomputer
isturnedoff,restartbypressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
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