Lenovo ThinkPad Tablet 2 - Chapter 11: Troubleshooting Problems; Resolving Connectivity and Hardware Issues

Chapter11.Troubleshootingproblems
Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.
Troubleshooting
Theproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyarenotdefinitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(3Gor4G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multi-touchscreenproblems
•Problem:Themulti-touchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
2.Restartyourtablettotryagain.
Iftheproblempersists,contactLenovofortechnicalsupport.
Batteryproblem
Problem:Thebatterydoesnotchargecorrectly.
Suggestedsolution:Checkiftheacadapterisconnectedcorrectly.Iftheconnectionisgoodbutthe
batterystilldoesnotcharge,contactLenovotoreplacewithanewbattery.
Systemproblems
•Problem:Unabletoturnthetableton.
Suggestedsolution:Connectyourtablettoanacpoweroutletusingeitheradockortheadapter
throughtheprovidedUSBcabletoseeiftheproblemiscausedbyadrainedbattery.Iftheproblem
persists,insertastraightenedpaperclipintotheemergency-resethole.Tolocatetheemergency-reset
hole,see“Tabletlayout”onpage1.Iftheproblemstillpersists,contactLenovofortechnicalsupport.
Mediaproblems
•Problem:Theaudioqualityispoororthereisnosoundoutput.
Suggestedsolution:Checkandensurethat:
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