What to do if my Levoit Air Cleaner will not turn on?
First, ensure the air purifier is properly plugged into a functioning outlet. Check the power cord for any damage; if damaged, discontinue use and contact Customer Support. Try plugging the air purifier into a different outlet. If the issue persists, the air purifier may be malfunctioning, and you should contact Customer Support.
What to do if my Levoit Air Cleaner is offline?
First, check that the air purifier is plugged in and has power. Then, refresh the VeSync menu by swiping down on the screen. Also, ensure your router is connected to the internet and your phone’s network connection is working. As a last resort, delete the offline air purifier from the VeSync app and reconfigure it.
Why is the airflow significantly reduced in my Levoit HERA LAP-C302S-WUSB?
Reduced airflow can occur for several reasons. Ensure the filter's packaging has been removed and the filter is correctly installed. Try increasing the fan speed. Make sure there is at least 15 inches / 38 cm of clearance around the air purifier. The pre-filter may be clogged with hair or lint, so clean it. If none of these steps work, consider replacing the filter.
How to improve the air purification quality of my Levoit Air Cleaner?
To improve air purification, try increasing the fan speed. Ensure that nothing is blocking the sides or top of the air purifier. Verify that the filter is properly installed without its packaging. Close doors and windows while the air purifier is running. Note that if the room is larger than 219 ft² / 20 m², purification will take longer. You may also need to replace the filter.
Why is my Levoit HERA LAP-C302S-WUSB Air Cleaner making unusual noises?
Unusual noises can be caused by several factors. Ensure the filter is correctly placed and that all plastic packaging has been removed. Make sure the air purifier is on a hard, flat, level surface. You may also need to replace the filter. If the noise persists, the air purifier may be damaged or have a foreign object inside; in this case, stop using it and contact Customer Support.
Why is there a strange smell coming from my Levoit HERA LAP-C302S-WUSB?
A strange smell may indicate that the filter needs cleaning or replacement. You can clean the filter, or replace it if necessary. Also, avoid using the air purifier in areas with high humidity or while diffusing essential oils. If the smell persists, contact Customer Support.
General| Model | HERA LAP-C302S-WUSB |
|---|---|
| Type | Air Cleaner |
| Noise Level | 24-50 dB |
| Power | 26W |
| Fan Speeds | 3 |
| Color | White |
| Technology | HEPA |
| Filter Type | True HEPA Filter |
| Coverage Area | 219 sq. ft |
| Power Source | AC |
| Smart Features | Voice Control, App Control |
| Additional Features | Filter Replacement Indicator, Timer, Sleep Mode |
Includes power, dimensions, CADR, noise level, and weight.
Specifies recommended temperature and humidity ranges for use.
Essential guidelines for safe use, handling, and placement of the purifier.
Specific risks related to power cord, plugs, and modifications.
Supervision and usage restrictions for children.
Proper handling, placement, and grounding of the power cord for safety.
Information on compliance with EMF standards and safe appliance usage.
Labels and descriptions of all physical parts of the air purifier.
Overview of buttons, indicators, and display functions on the device.
Functionality of power, Wi-Fi indicators, and reset options.
Operation of fan speed, Sleep Mode, Auto Mode, and timer functions.
Usage of display on/off, lock features, and the plasma function.
Steps to unbox, install filter, and position the purifier for optimal use.
Detailed instructions on how to correctly install the air purifier filter.
Steps to download, log in, and use the VeSync app for purifier management.
How to operate the purifier manually and connect with voice assistants.
How settings are retained, using Sleep Mode, and Standby status.
How Auto Mode adjusts speed by air quality and indicator color meanings.
Setting and cancelling the auto-off timer for 1-12 hours.
How to turn off display lights and prevent accidental setting changes.
Controlling settings and viewing air quality data via the app.
Details on Quiet Auto Mode and Efficient Auto Mode for tailored purification.
Explanation of Pre-filter, HEPA, and Activated Carbon filter roles.
Explanation of Clean Air Delivery Rate (CADR) and Air Change per Hour (ACH).
How moisture affects filter performance and potential mold issues.
Description and best uses for the standard filter.
Features of Pet Allergy and Toxin Absorber filters for specific needs.
Instructions for cleaning the unit's exterior and outer pre-filter.
How the filter indicator works and steps to reset it after replacement.
When and how to replace the filter, including visual and performance signs.
How to clean the sensor for accurate air quality readings.
Recommended procedures for storing the purifier during long periods of non-use.
Solutions for issues like the purifier not turning on, reduced airflow, or unusual noises.
Diagnosing and resolving strange smells or poor air purification quality.
Troubleshooting the Check Filter Indicator and Air Quality Indicator behavior.
Addressing specific error codes and sensor-related problems.
Solutions for issues preventing the purifier from connecting to the VeSync app.
Troubleshooting steps for when the purifier appears offline in the app.
Device compliance with Part 15 of the FCC Rules regarding interference.
Information on meeting FCC requirements for RF exposure limits.
Details of the 2-year limited warranty and conditions that void it.
How to contact customer support and return the product for warranty claims.
Email, phone number, address, and operating hours for customer assistance.
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