What to do if my Levoit Air Cleaner will not turn on?
First, ensure the air purifier is properly plugged into a functioning outlet. Check the power cord for any damage; if damaged, discontinue use and contact Customer Support. Try plugging the air purifier into a different outlet. If the issue persists, the air purifier may be malfunctioning, and you should contact Customer Support.
What to do if my Levoit Air Cleaner is offline?
First, check that the air purifier is plugged in and has power. Then, refresh the VeSync menu by swiping down on the screen. Also, ensure your router is connected to the internet and your phone’s network connection is working. As a last resort, delete the offline air purifier from the VeSync app and reconfigure it.
Why is the airflow significantly reduced in my Levoit HERA LAP-C302S-WUSB?
Reduced airflow can occur for several reasons. Ensure the filter's packaging has been removed and the filter is correctly installed. Try increasing the fan speed. Make sure there is at least 15 inches / 38 cm of clearance around the air purifier. The pre-filter may be clogged with hair or lint, so clean it. If none of these steps work, consider replacing the filter.
How to improve the air purification quality of my Levoit Air Cleaner?
To improve air purification, try increasing the fan speed. Ensure that nothing is blocking the sides or top of the air purifier. Verify that the filter is properly installed without its packaging. Close doors and windows while the air purifier is running. Note that if the room is larger than 219 ft² / 20 m², purification will take longer. You may also need to replace the filter.
Why is my Levoit HERA LAP-C302S-WUSB Air Cleaner making unusual noises?
Unusual noises can be caused by several factors. Ensure the filter is correctly placed and that all plastic packaging has been removed. Make sure the air purifier is on a hard, flat, level surface. You may also need to replace the filter. If the noise persists, the air purifier may be damaged or have a foreign object inside; in this case, stop using it and contact Customer Support.
Why is there a strange smell coming from my Levoit HERA LAP-C302S-WUSB?
A strange smell may indicate that the filter needs cleaning or replacement. You can clean the filter, or replace it if necessary. Also, avoid using the air purifier in areas with high humidity or while diffusing essential oils. If the smell persists, contact Customer Support.
General| Brand | Levoit |
|---|---|
| Model | HERA LAP-C302S-WUSB |
| Category | Air Cleaner |
| Language | English |
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