Error code Description Action
244.94 Paper cleared the sensor (tray 4 pass-through) or
the sensor (tray 4 trailing edge) earlier than
expected. Paper source is undetermined.
See
“Sensors (tray [x] trailing edge and pass-
through): Paper cleared too early service
check” on page 137.
244.95 Paper cleared the sensor (tray 4 pass-through) or
the sensor (tray 4 trailing edge) later than
expected. Paper source is undetermined.
See
“Sensors (tray [x] trailing edge and pass-
through): Paper cleared too late service
check” on page 138.
244.96 Paper was picked but it never arrived at the
sensor (tray 4 trailing edge). Paper source is
undetermined.
See
“Sensor (tray [x] pass-through): Tray [x]
failed to pick service check” on page 141.
244.97 Paper never cleared the sensor (tray 4 trailing
edge). Paper source is undetermined.
See
“Sensors (tray [x] trailing edge and
pass‑through): Paper failed to clear service
check” on page 143.
244.98 Paper was detected later than expected at the
sensor (tray 4 pass-through) or at the sensor (tray
4 trailing edge). Paper source is undetermined.
See
“Sensors (tray [x] trailing edge and pass-
through): Paper arrived too late service
check” on page 145.
Sensors (tray [x] trailing edge and pass-through) static jam service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Go to step 5. Go to step 4.
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 6.
5028
Diagnostic information
129