Poor fax print quality
Action Yes No
Step 1
Make sure that there are no print quality defects.
a From the control panel, touch Settings > Troubleshooting >
Print Quality Test Pages.
b Correct any print quality defects. For more information, see
“Print quality is poor” on page 159.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a From the control panel, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls.
b In the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scanning problems
Cannot scan to a computer
Action Yes No
Step 1
Perform a copy job.
Is the copy job successful?
Go to step 3. Go to step 2.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Scan the document.
Can you scan the document to a computer?
The problem is
solved.
Go to step 3.
Step 3
Check the printer connectivity.
a Print the Network Setup Page. From the control panel, navigate
to:
Settings > Reports > Network > Network Setup Page.
b Check the network status.
Is the printer connected to the network?
Go to step 5. Go to step 4.
Troubleshoot a problem 211
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