Lexmark CX931 - Page 388

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4 Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Troubleshoot a problem 388

Main Page

Table of Contents2
Safety Information6
Conventions6
Product Statements6
Learn about the Printer9
Finding Information about the Printer9
Finding the Printer Serial Number10
Printer Configurations11
Basic Model11
Configured Model12
Using the Control Panel13
Understanding the Status of the Indicator Light13
Selecting Paper14
Paper Guidelines14
Paper Characteristics14
Grain Direction15
Unacceptable Paper15
Storing Paper15
Selecting Preprinted Forms and Letterhead16
Supported Paper Sizes16
Supported Paper Types25
Supported Paper Weights28
Set Up, Install, and Configure29
Selecting a Location for the Printer29
Attaching Cables30
Setting up and Using the Home Screen Applications31
Customizing the Home Screen32
Using Display Customization34
Creating Folders36
Managing Contacts36
Setting up and Using the Accessibility Features37
Activating Voice Guidance37
Navigating the Screen Using Gestures37
Using the Onscreen Keyboard38
Enabling Magnification Mode38
Setting up the Printer to Fax39
Using the Embedded Web Server40
Setting up Fax Using a Standard Telephone Line42
Setting up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs44
Connecting to a Distinctive Ring Service46
Setting the Fax Date and Time47
Configuring Daylight Saving Time47
Configuring the Fax Speaker Settings47
Configuring the E-Mail SMTP Settings47
Yahoo! Mail54
Loading Paper and Specialty Media55
Loading the 2000-Sheet Tray62
Loading the Envelope Tray66
Loading the Multipurpose Feeder69
Installing and Updating Software, Drivers, and Firmware73
For Windows Users74
For Macintosh Users74
Updating Firmware74
Exporting or Importing a Configuration File75
Adding Available Options in the Print Driver75
Installing Hardware Options76
Installing the Envelope Tray76
Installing a Fax Card112
Installing a Printer Hard Disk118
Installing the Staple Finisher127
Networking147
Connecting the Printer to a Wi-Fi Network147
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)148
Configuring Wi-Fi Direct149
Connecting Using Wi-Fi149
Deactivating the Wi-Fi Network150
Checking the Printer Connectivity150
Setting up Serial Printing (Windows Only)150
Secure the Printer152
Locating the Security Slot152
Erasing Printer Memory152
Erasing Printer Storage Drive153
Restoring Factory Default Settings153
Statement of Volatility153
Print155
Printing from a Computer155
Printing from a Mobile Device155
Printing from a Mobile Device Using Mopria Print Service156
Printing from a Mobile Device Using Airprint156
Printing from a Flash Drive157
Supported Flash Drives and File Types158
Configuring Confidential Jobs158
Printing Confidential and Other Held Jobs159
Printing a Font Sample List159
Printing a Directory List160
Placing Separator Sheets between Copies160
Stapling Printed Sheets160
Punching Holes in Printed Sheets160
Using Offset Stacking in Printed Sheets161
Canceling a Print Job161
Adjusting Toner Darkness161
Copy162
Using the Automatic Document Feeder and Scanner Glass162
Making Copies162
Copying Photos162
Copying on Letterhead163
Copying on both Sides of the Paper163
Reducing or Enlarging Copies163
Collating Copies163
Placing Separator Sheets between Copies163
Copying Multiple Pages Onto a Single Sheet164
Copying Cards164
Stapling Copies164
Punching Holes in Copies164
Using Offset Stacking in Copies165
Creating a Copy Shortcut165
E-Mail166
Using the Automatic Document Feeder and Scanner Glass166
Sending an E-Mail166
Creating an E-Mail Shortcut166
Fax167
Using the Automatic Document Feeder and Scanner Glass167
Sending a Fax167
Scheduling a Fax168
Creating a Fax Destination Shortcut168
Changing the Fax Resolution168
Adjusting the Fax Darkness169
Printing a Fax Log169
Blocking Junk Faxes169
Holding Faxes169
Forwarding a Fax169
Scan171
Using the Automatic Document Feeder and Scanner Glass171
Scanning to a Computer171
Scanning to an FTP Server172
Creating an FTP Shortcut173
Scanning to a Network Folder173
Creating a Network Folder Shortcut173
Scanning to a Flash Drive174
Use Printer Menus175
Menu Map175
Device176
Remote Operator Panel178
Power Management182
Restore Factory Defaults184
Maintenance184
Configuration Menu184
Out of Service Erase189
Home Screen Customization190
About this Printer190
Print191
Advanced Imaging195
Job Accounting196
Paper200
Tray Configuration200
Media Configuration201
Universal Setup201
Custom Scan Sizes202
Media Types202
Copy203
Copy Defaults203
Fax207
Fax Send Settings209
Fax Receive Settings213
Fax Cover Page216
Fax Log Settings216
Speaker Settings217
Voip Settings218
SIP Settings218
Fax Server Setup219
Fax Server E-Mail Settings220
Fax Server Scan Settings221
E-Mail223
E-Mail Setup223
E-Mail Defaults224
Advanced Imaging226
Web Link Setup229
Ftp229
USB Drive233
Flash Drive Scan233
Flash Drive Print236
Network/Ports239
Network Overview239
Mobile Services Management243
LPD Configuration249
Restrict External Network Access251
Cloud Services252
Security253
Login Methods253
Manage Permissions253
Local Accounts254
Schedule USB Devices255
Security Audit Log255
Login Restrictions258
Confidential Print Setup258
Disk Encryption259
Erase Temporary Data Files259
Solutions LDAP Settings259
Reports260
Menu Settings Page260
Troubleshooting262
Printing the Menu Settings Page262
Maintain the Printer263
Checking the Status of Parts and Supplies263
Configuring Supply Notifications263
Setting up E-Mail Alerts263
Viewing Reports264
Ordering Parts and Supplies264
Ordering a Photoconductor Unit265
Replacing Parts and Supplies265
Replacing a Toner Cartridge265
Replacing the Waste Toner Bottle270
Replacing a Photoconductor Unit274
Replacing the Fuser285
Replacing the Transfer Roller289
Replacing the Transfer Module292
Resetting the Maintenance Counter319
Resetting the Supply Usage Counters320
Replacing the Staple Cartridge320
Cleaning Printer Parts327
Cleaning the Printer327
Cleaning the Touch Screen328
Cleaning the Scanner328
Emptying the Hole Punch Box344
Saving Energy and Paper345
Conserving Supplies346
Moving the Printer to Another Location346
Shipping the Printer346
Troubleshoot a Problem347
Print Quality Problems347
Printer Error Codes348
Complex Page, some Data May Not Have Printed351
Error Reading USB Drive351
Format the Disk352
Printing Problems356
Print Quality Is Poor356
Blank or White Pages356
Dark Print357
Ghost Images358
Gray or Colored Background359
Incorrect Margins360
Light Print361
Missing Colors363
Mottled Print and Dots364
Paper Curl365
Print Crooked or Skewed366
Solid Color or Black Images367
Text or Images Cut off367
Toner Easily Rubs off368
Uneven Print Density369
Horizontal Dark Lines369
Horizontal White Lines372
Vertical White Lines373
Repeating Defects375
Print Jobs Do Not Print376
Confidential and Other Held Documents Do Not Print377
Job Prints from the Wrong Tray or on the Wrong Paper378
Slow Printing379
The Printer Is Not Responding381
Unable to Read Flash Drive382
Enabling the USB Port382
Clearing Jams383
Avoiding Jams383
Identifying Jam Locations384
Paper Jam in the Multipurpose Feeder391
Paper Jam in Door a392
Paper Jam in the Standard bin394
Paper Jam in the Automatic Document Feeder396
Paper Jam in the Staple Finisher396
Network Connection Problems403
Cannot Open Embedded Web Server403
Hardware Options Problems405
Cannot Detect Internal Option405
Defective Flash Detected405
Not Enough Free Space in Flash Memory for Resources406
Issues with Supplies406
Non-Lexmark Supply406
Paper Feed Problems407
Envelope Seals When Printing407
Collated Printing Does Not Work407
Tray Linking Does Not Work408
Paper Frequently Jams409
Jammed Pages Are Not Reprinted409
E-Mailing Problems410
Faxing Problems411
Caller ID Is Not Shown411
Poor Fax Print Quality415
Scanning Problems416
Partial Copies of Document or Photo418
Poor Copy Quality419
Vertical Dark Streaks on Output When Scanning from the ADF419
Scan Job was Not Successful420
Scanner Does Not Close421
Scanning Takes too Long or Freezes the Computer421
Scanner Does Not Respond422
Adjusting Scanner Registration422
Adjusting ADF Registration422
Color Quality Problems423
Modifying the Colors in Printed Output423
FAQ about Color Printing424
The Print Appears Tinted425
Contacting Customer Support425
Recycle and Dispose426
Recycling Lexmark Products426
Recycling Lexmark Packaging426
Notices427
Product Information427
Edition Notice427
Government End Users427
Licensing Notices428
Noise Emission Levels428
Waste from Electrical and Electronic Equipment (WEEE) Directive429
India E-Waste Notice429
Lithium-Ion Rechargeable Battery429
Energy Star430
Temperature Information431
Product Power Consumption431
Off Mode432
Total Energy Usage432
Regulatory Notices for Telecommunication Terminal Equipment433
Notice to Users of the US Telephone Network: FCC Requirements433
Notice to Users of the Canadian Telephone Network434
Notice to Users of the New Zealand Telephone Network434
Japanese Telecom Notice435
Using this Product in Switzerland435
Utilisation de Ce Produit en Suisse435
Verwendung dieses Produkts in der Schweiz436
Uso del Prodotto in Svizzera436
Federal Communications Commission (FCC) Compliance Information Statement436
Japanese VCCI Notice437
Notice to Users of Class a Products in Brazil437
European Community (EC) Directives Conformity437
Radio Interference Notice438
Limited Warranty438
Limited Warranty Service439
Extent of Limited Warranty439
Limitation of Liability440
Index441

Lexmark CX931 - Page 388

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