7.15
Solving Print Quality Problems
• If characters are improperly formed, producing hollow
images, the print media may be too slick. Try a different
kind. See “Print Media Specifications” on page A.3.
• If characters are improperly formed, producing a wavy
effect, the scanner unit may need service. Verify that it also
occurs on a demo page by pressing the button on the
control panel when printer is ready. If you need service,
contact a service representative.
Misformed characters
• Check the type and quality. See “Print Media Specifications”
on page A.3.
• Make sure that the print media is loaded correctly and the
guides are not too tight or too loose against the stack.
Page skew
Background scatter results from bits of toner distributed on the
printed page.
• The print media may be too damp. Try printing with a
different batch of print media. Do not open packages of print
media until necessary so that the print media does not
absorb too much moisture from the air.
• If background scatter occurs on an envelope, change your
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams
can cause this problem.
• If background scatter covers the entire surface of a printed
page, adjust the print resolution through your software
application or the printer properties.
Background scatter
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