7.5
Solving General Printing Problems
Problem
Half of the page is
blank.
The print media
keeps jamming.
The printer prints, but
the text is wrong,
garbled or
incomplete.
Possible Cause
The page layout is too
complex.
The page orientation
setting may be incorrect.
The print media size and
size settings do not
match.
There is too much print
media in the tray.
An incorrect type of print
media is being used.
An incorrect output
method is being used.
There may be debris
inside the machine.
The printer cable is
loose or defective.
The wrong printer driver
was selected.
Solution
Simplify the page layout and remove
any unnecessary graphics from the
document, if possible.
Change the page orientation in your
application.
Make sure that the size in the print
settings matches the print media size
loaded in the input tray.
Remove excess print media from the
tray. If printing special media, use the
manual input tray.
Use only print media that meets the
specifications required by the printer.
Print media such as thick paper should
not be printed using the face-down
output slot. Use the face-up output slot
instead.
Open the front cover and remove the
debris.
Disconnect the printer cable and
reconnect it. Try a previous print job
that printed correctly. If possible, attach
the cable and printer to another
computer and try the same print job. If
still unable to print, try replacing the
printer cable.
Check the application printer selection
menu to make sure that your printer is
selected.
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