Action Yes No
Step 4
a Enable Quiet mode.
From the printer control panel, navigate to:
Settings > General Settings > Quiet Mode > On
b Resend the print job.
Does the toner rub off?
Contact
customer
support.
The problem is solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is solved.
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper menu to match
the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
a Check if you are using a recommended type of transparency.
b Resend the print job.
Is the print quality still poor?
Contact
customer
support.
The problem is solved.
Uneven print density
Print quality Guide
Page 17 of 19
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