Jam location Printer message What to do
3 Inside the
printer
[x]‑page jam, lift
front cover to
remove
cartridge. [200–201]
Open the front cover
and the multipurpose
feeder, then remove
the toner cartridge
and the imaging unit,
and then remove the
jammed paper.
4 Multipurpose
feeder
[x]‑page jam, clear
manual feeder. [250]
Remove all paper from
the multipurpose
feeder, and then
remove the jammed
paper.
5 Duplex area [x]‑page jam,
remove tray 1 to
clear duplex. [235–
239]
Pull out tray 1
completely, then push
the front duplex flap
down, and then
remove the jammed
paper.
6 Trays [x]‑page jam, open
tray [x]. [24x]
Pull out the indicated
tray, and then remove
the jammed paper.
7 Output
expander
[x]‑page jam,
remove paper, open
expander rear
door. Leave paper in
bin. [43y.xx]
Open the rear door of
the output expander,
and then remove the
jammed paper.
8 Upper rear
door
[x]‑page jam, open
upper rear
door. [202]
Open the rear door of
the printer, and then
remove the jammed
paper.
9 Upper door
and rear
duplex area
[x]‑page jam, open
upper and lower rear
door. [231–234]
Open the rear door of
the printer and the
rear duplex area, and
then remove the
jammed paper.
10 Mailbox [x]‑page jam,
remove paper, open
mailbox rear
door. Leave paper in
bin. [41y.xx]
Open the rear door of
the mailbox, and then
remove the jammed
paper.
11 Staple finisher
rear door
[x]‑page jam,
remove paper, open
finisher rear
door. Leave paper in
bin. [451]
Open the rear door of
the staple finisher, and
then remove the
jammed paper.
[x]‑page jam, lift front cover to remove
cartridge. [200–201]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
1 Lift the front cover, and then pull down the multipurpose feeder
door.
2
1
2 Lift the green handle, and then pull the toner cartridge out of the
printer.
3 Place the cartridge aside.
4 Lift the green handle, and then pull the imaging unit out of the
printer.
1
2
5 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
6 Pull the jammed paper gently to the right, and then remove it from
the printer.
Note: Make sure all paper fragments are removed.
21
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