Action Yes No
Step 5
a Remove the left cover. See “Left cover removal” on page
209.
b Remove the right cover. See “Right cover removal” on
page 223.
c Reseat the cable from the motor (cartridge) and the controller
board.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > K toner
add
b To uc h Start.
Does the motor run?
Contact the next
level of support.
Go to step 7.
Step 7
Check the motor (cartridge) and its gears for misalignment, wear,
and damage.
Is the cartridge gearbox properly installed and free of wear and
damage?
Contact the next
level of support.
Go to step 8.
Step 8
Reinstall or replace the cartridge gearbox. See
“Cartridge gearbox
removal” on page 220.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
141
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