Lexmark MX321 - 240-241 Paper Jams

240-241 paper jams
240‑241 paper jam messages
Error code Description Action
240.06 Paper fed from the MPF was picked but it never
reached the sensor (input).
See
“MPF pick failure service check” on
page 101.
240.91 Paper remains detected at the sensor (MPF
paper present) after the printer is turned on.
See
“Sensor (MPF paper present) static jam
service check” on page 103.
241.16 Paper fed from tray 1 was picked but it never
reached the sensor (input).
See
“Tray 1 to sensor (input) jam at trailing edge
service check” on page 88.
MPF pick failure service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 1 > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 3. Perform the
appropriate service
check for the
specific
error.
Step 3
a Check the jam access cover for obstructions along the paper
path. Check if the cover interferes with the MPF pick roller
movement.
b Check if the jam access cover components are functional and
free of damage.
Are the jam access cover and its components functional and free
of obstructions and damage?
Go to step 5. Go to step 4.
Step 4
Reinstall or replace the jam access cover. See
“Jam access cover
removal” on page 250.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the MPF pick roller and separator pad for wear and damage.
Are the MPF roller and separator pad free of wear and damage?
Go to step 7. Go to step 6.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
101