Action Yes No
Step 9
Replace the pick roller clutch. See
“Pick roller clutch removal” on
page 221.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Tray 1 to sensor (input) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 5. Go to step 3.
Step 3
Check the tray 1 separator pad for wear and damage.
Is the separator pad free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace tray 1.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the transfer roller and its spring for improper installation and
damage.
Is the transfer roller properly installed and free of damage?
Go to step 7. Go to step 6.
Step 6
Reinstall or replace the transfer roller. See
“Transfer roller
removal” on page 250.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check if the fuser cam is functional and free of damage.
Is the fuser cam functional and free of damage?
Go to step 9. Go to step 8.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
88
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