Diagnostic Information 2-105
4069-XXX
Smart Cartridge Service Check
Note: If you are unable to clear a “32-Unsupported Cartridge” User
Error Message, make sure an Optra T print cartridge is correctly
installed in the printer. The cartridge is easily identified by the smart
chip located on the top right side of the cartridge. Install another
print cartridge before attempting to troubleshoot the printer. Check to
make sure the smart cable is properly connected to J21 on the
engine board. Check the print cartridge for any signs of damage or
improper installation of the smart chip. Also check to make sure
there is proper contact between the smart chip and the smart
cartridge contacts.
Service Tip: An intermittent “32-Unsupported Cartridge” User Error
Message can be caused by poor contact between the smart
cartridge contacts in the upper front cover and the smart chip. Also
check for proper seating of the smart cartridge cable to the engine
board.
FRU Action
1 Smart Cartridge Contact
Smart Cartridge Ground
Contact
Check both contacts to make sure
they are properly installed and the
two contacts are not touching each
other. Check both contacts for any
signs of being bent, worn or broken.
If incorrect replace both contacts.
2 Smart Cartridge Cover Check to make sure that the smart
cartridge cover is properly snapped
into place and is not damaged or
broken. Replace as necessary.
3 Smart Cartridge Plunger Check the plunger for correct
installation and any signs of being
damaged or broken. Correct any
problem found or replace the plunger
as necessary.
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