2-6 Service Manual
4412-00X
Paper Feed Problems
Power Problems
Print Quality Problems
Symptom Action
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Go to the “Paper Feed Service
Check” on page 2-12.
Envelopes fail to feed Go to the “Paper Feed Service
Check” on page 2-12.
Paper skews Go to the “Paper Path Service
Check” on page 2-14.
Symptom Action
No power in machine, motors do
not operate
Go to the “Power Service Check”
on page 2-15.
Symptom Action
• Voids in characters
• Light print
• Prints off the page
• Fuzzy print
• Carrier moves but no print
• Printhead dries prematurely
• Colors print incorrectly
• Vertical alignment off
Go to the “Print Quality Service
Check” on page 2-16.
• Ink smearing
• Vertical streaks on paper
• Print lines crowded
Go to the “Paper Feed Service
Check” on page 2-12.
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