Version 2.0.0 Page 50
8.3 Scan To Email Issues
Error Message/Symptom Possible Cause/Resolution
Email cannot be sent because an error
occurred trying to get your email
address.
Cause: Using manual login and the From Email
Address is configured to come from the card.
Resolution: If manual login is allowed, the From
Email Address must come from LDAP since a
card may not (or can not) be used. Modify the
PKI/AD Email settings to get the From Address
from LDAP.
Cause: The LDAP lookup failed.
Resolution: See section 8.2 above.
Email cannot be sent because you are
not authorized to perform this function.
Cause: User authorization is enabled for email and
the user is not in an Active Directory group that is
authorized to use this function.
Resolution: This is not an error; if this user needs
access to email, the authorization list needs to be
expanded to include an Active Directory group
that includes this user.
The email cannot be sent because a
valid digital signature could not be
found on your card.
Cause: The user is required or chose to digitally sign
the email but a certificate valid for signing emails
was not found on the card.
Resolution: An email can only be signed if a
certificate valid for signing is on the card. By
default, the non-repudiation option is required for
the signing certificate. If your certificates do not
have this, this can be disabled in the PKI/AD
Email solution settings.
The email cannot be sent because it
cannot be digitally signed when a
manual login is performed.
Cause: Emails can only be digitially signed if the
user logs in with a card.
Resolution: Set the email signing option in the
PKI/AD Email solution settings to Disabled or
Prompt User; instruct users that perform a manual
login to not choose the signing option.
Email cannot be sent. Unable to find
valid encryption certificate for “email
address”.
Cause: The encryption certificate for the specified
email address was not found in the LDAP
Directory specified by the Address Book Lookup
in the PKI/AD Email solution settings.
Resolution: The encryption certificate is required for
each recipient of the email. Encrypted emails can
only be sent to those recipients that are in the
global address book.
Unable to send email. Cause: SMTP Server Authentication is set to
Anonymous but the SMTP Server only allows an
authenticated user to send email.
To Next Page
Loading...
