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Resolution: Change the SMTP Server Authentication
option in the PKI/AD Email solution settings to
User Credentials.
Resolution: Add the IP Address of the MFP as an
SMTP Relay.
Cause: SMTP Server Authentication is set to User
Credentials but the SMTP Server was specified
used an IP Address.
Resolution: In order to use the User Credentials for
sending email, the SMTP Server must be
specified using the hostname. See section 3.3.
Cause: SMTP Server Authentication is set to User
Credentials but the SMTP Server reports GSSAPI
is not supported.
Resolution: Change the SMTP Server Authentication
option in the PKI/AD Email solution settings to
Anonymous.
Cause: Port 25 is blocked so the MFP is unable to
connect to the SMTP server.
Resolution: Access to port 25 is required in order for
the MFP to communicate with the SMTP Server.
8.4 Scan To Network Issues
Error Message/Symptom Possible Cause/Resolution
You are not authorized to use this
feature.
Cause: User authorization is enabled for Scan To
Network and the user is not in an Active Directory
group that is authorized to use this function.
Resolution: This is not an error; if this user needs
access to Scan to Network, the authorization list
needs to be expanded to include an Active
Directory group that includes this user.
This feature is not available because no
fileshares have been configured by the
system administrator.
Cause: The PKI/AD Scan to Network solution has
been installed but no Fileshare destinations have
been defined.
Resolution: See section 7.2.1 for adding fileshares.
This feature is not available because
you are not authorized to scan to any of
the available file shares.
Cause: All fileshares that have been defined have
user authorization enabled and this user is not in
Active Directory group that is authorized for any
of the defined shares.
Resolution: This is not an error; if this user needs
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