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Hints and Tips
Issues Solutions
Buttons don’t work • Child lock is activated. Deactivate the child lock function.
• The washing machine is operating a wash programme.
• The Programme Dial was turned to a dierent programme.
Door doesn’t open • Door lock may be active.
• The water temperature or level could be too high.
Unusual odour. • Rubber parts and the motors may give o a smell when you
rst start using the washing machine, but this goes away over
time.
• You should wash the appliance once a month.
There’s no water going
into the washing
machine.
• The water tap might be turned o.
• The water hose or water-supply hose may be frozen.
• Your water supply may be disrupted.
• The water-supply valve lter may be clogged.
The washing machine
does not spin.
If a small load is in the machine, it may be detected as an
unbalanced load and may stop spinning after a number of
attempts. Make sure to add more clothes for the machine to spin
properly. Manually set the spin speed.
There’s a residue of
powder detergent at the
end of the wash
This can happen if you’ve put powder detergent directly into the
drum – you must put it in the detergent drawer.
There’s an unusual noise
or vibration
• Check that there’s nothing metal in the drum.
• Make sure the transit bolts used in transportation have been
removed.
• Check that the washing machine feet have been levelled
correctly.
• Check the washing machine is on a at, stable surface.
There’s a noise when the
water drains away
This is normal, it’s the pump starting and stopping.
The electricity supply cuts
out while the washing
machine’s on
The washing machine will stop (do not open the door, the
machine may be full of water). When the power comes back on,
the washing machine will continue the programme.
The water supply is
disrupted
When the water comes back on, it may be impure at first.
You’ll need to disconnect the water-supply hose and drain
any impure water through the tap before using your washing
machine again. Remember to re-connect the water supply hose
first.
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