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Troubleshooting
If you encounter any of the following issues, please
refer to the suggested solutions below. If the
problem persists, kindly reach out to our after-sales
service for further assistance.
• Failure to Boot
If the device fails to boot, it may be due to low
battery voltage. Please recharge the battery and
try again.
• No Sound from Headphones
Ensure that the volume knob is not set to the
minimum level. Adjust the headphone volume
accordingly.
Check if the headphones are damaged or
experiencing poor contact. Try using a different
pair of headphones.
If the music files have low volume levels,
increase the volume on the player.
• Files on SD Card Cannot Be Seen
Miscellaneous
Notice：
• Product Function Changes: Please be aware that the product's
functions may be subject to change without prior notice. Stay
updated with the latest information from the manufacturer.
• File Preservation: While the firmware update process will not
automatically delete files, improper operations may result in
update failures. In exceptional cases, reformatting the SD card
may be necessary. It is advised to back up all les on the SD card
before initiating the rmware update.
• Read the Manual: Prior to performing any operations, it is
essential to thoroughly read and understand the user manual.
The rmware designed for this device is not applicable to other
products.
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