Chapter 11. Troubleshooting
11-8
11.3 Troubleshooting Questionnaire
When problems occur during the operation of the GM7U series, please write down this
questionnaires and contact the service center via telephone or fax.
y For errors relating to special or communication modules, use the questionnaire included in the
user’s manual of the unit.
1. Telephone & FAX No
Tell)
FAX)
2. Using equipment model:
3. Details of using equipment
CPU model:
OS version No.( ),
Serial No.( )
GMWIN version No. used to compile programs: ( )
4. General description of the device or system used as the control object:
5. The kind of the base unit:
− Operation by the mode setting switch ( ),
− Operation by the GMWIN or communications ( ),
− External memory module operation ( ),
6. Is the ERR. LED of the CPU module turned ON? Yes( ), No( )
7. GMWIN error message:
8. Used initialization program: initialization program ( )
9. History of corrective actions for the error message in the article 7:
10. Other tried corrective actions:
11. Characteristics of the error
y Repetitive( ): Periodic( ), Related to a particular sequence( ), Related to environment( )
y Sometimes( ): General error interval:
12. Detailed Description of error contents:
13. Configuration diagram for the applied system:
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