The day before delivery we endeavour to advise all customers of an estimated AM/PM timeslot.
You will be notified of your delivery timeslot by telephone between 9am and 5pm the day before
delivery providing you have given us sufficient contact details.
You cannot choose your own delivery timeslot as these are allocated by our automated route planning
system. Once issued your timeslot cannot be changed, therefore someone must be present at the
delivery address and able to accept the goods upon arrival of our delivery vehicle.
Once a delivery date has been agreed with yourself you must be in to accept delivery or advise Luxair
of an alternative delivery address 24 hours prior agreed delivery date. Any redelivery of goods will be
subject to an additional delivery charge and will delivered at the next available date.
Next day deliveries are available upon request and any additional delivery charges will need to be paid
prior to Luxair arranging this service. Please contact Luxair for prices to your area.
Exchange or refunds of goods
Luxair will exchange any goods found to be damaged on delivery, you must inspect the goods at point
of delivery and inform Luxair within 48 of any damages, any damages reported after this time will not be
exchanged. We will require photographic evidence of any damages incurred to your goods.
Please check the goods and inspect them before you sign for them. Goods that have been received as
damaged and proceeded to be installed will not be exchanged or refunded as these have been
accepted as seen.
Return of Unwanted Goods
Luxair must be notified within 7 days if goods are no longer required or have been purchased in error.
We will refund in full or replace damaged or faulty goods only if installation has not taken place.
Unwanted goods must be returned at your own cost and will be subject to a 25% restocking fee.
All goods must be returned in perfect resalable condition and unused and have not been subject to
installation. If installation has taken place the return will be rejected and are non-refundable.
You have a duty of care while the goods are in your possession and we reserve the right to charge you
for any damage that may have occurred during this period.
Goods that have been installed and found to be faulty must be treated as a service call and it is up to
you the purchaser to instigate the service call. Goods damaged by incorrect installation procedures or
by an unqualified electrician will not be exchanged or replaced however spares can be purchased at an
additional cost to you to help rectify the situation.
Goods found to be faulty ( not damaged) for example, not working, faulty components or shoddy
workmanship will be sent out for a service call, all faulty goods must be reported within 7 days of
delivery.
Changes to Terms and Conditions
Luxair may at any time revise these terms and conditions and any revision will accordingly supercede
these terms and conditions. Users will therefore be bound by such revised terms and conditions and
are advised to regularly review this page.
Entire Agreement
This Agreement constitutes the entire agreement between us concerning its subject matter.
General
Your statutory rights are not affected.
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