Magic FLEX FLK02 FLX1.1 - Page 57

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13. How do I respond to a ticket?
To respond to any Ticket or Service opened from your account, you must log in to the
MMS Helpdesk (mms.magicmotorsport.com), access the Ticket section> View All, or
the Services section> View All section
Once you have logged in to one of these two areas, all the Tickets or Services that
have been opened from your Account will be shown chronologically based on the
last response made by you or by the Sta with the relative date of the last activity,
identication number (ID) and ticket status. You can open the ticket by clicking on its
title.
Status of Tickets / Services:
New: The Ticket has just been opened and is awaiting a response from the MMS Sta;
- On hold: the last answer is from the MMS Sta who are waiting for clarication or
feedback from the applicant;
- In progress: the last answer is from the user; the MMS Sta is elaborating the last
information provided to solve the problem;
- Resolved: the problem has been solved! Open the ticket to read the solution.
- Cancelled: the ticket has been canceled. You can open it to nd out the reason for the
cancellation. Tickets that have been “On Hold” for more than 5 days are automatically
canceled but it is always possible to reply to a Canceled ticket and change the status
accordingly to “In progress”.