Part Number: 040006847 12/19 51
Questions to Ask The Customer
An ice machine may manifest problems only at certain
times of a day, but operate normally otherwise. Asking the
user for some information can be helpful for assessment or
even crucial in the final diagnosis.
Ask these questions before service:
• When does the malfunction occur? ( Evening, day, all
day or just during the freeze cycle)
• When is ice production low? (A certain day in a week,
every day, or weekend)
• Describe the ice machine’s status in detail.
• Has anyone ever operated the ice machine?
• Did the air switch, water supply, or ambient
temperature change when the ice machine was in
downtime?
• What has caused the water pressure to increase or
decrease significantly?
Troubleshooting
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