TROUBLESHOOTING GUIDE
Flameout during usage
Yellow flame with smog
Abnormal smell
Abnormal sound during ignition
Ignition failed after opening the
water heater
Water not hot enough when turned
to ‘High Temperature’ position
Water still too hot when at
‘Low Temperature’ position
Flame can’t be extinguished after
closed the water heater
Flameout when at ‘
Low Temperature’ position
Deflagration symptom during ignition
Main gas valve not opened
Main gas valve half opened
Main cold water supply not
opened
Freezing
Lack of fresh air
Safety device is working
Malfunction of electric
controlled system
Combustor clogged
Heat exchanger clogged
Malfunction of water
controlled device
Positional changer of
ignition distance
Cold water supply pressure
is too high
Not enough water flow
through the unit
Cold water pressure not
sufficient
Improper operation for
water temperature adjusting
Air inside the gas pipe
Gas pressure
is not suitable
High
Low
Completely open the gas valve
or replace the gas tank
with a new one.
Continuosly open and close
the hot water valve
until the flame is ignited.
Fully open the gas valve.
Fully open the
main water supply valve.
The water heater can be used
only after the ice is melted.
Ask maintenance personnel
to check the water pressure.
Ventilate the room immediately.
Re-start the water heater. If still
doesn’t work, contact the
customer service dept.
Adjust the ignition distance.
Contact the customer service
dept.
Same as above.
Same as above.
Same as above.
Adjust the cold water
supply valve.
Increase water flow
through the unit.
Turn the water & gas controlling
valves to the right position.
Ask maintenance personnel
to check the water supply
valve and water pressure
adjusting valve.
SOLUTIONS
TROUBLE-
SHOOTING
CASE
21