13
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES SOLUTION
Burner will not light (can
ignite with a match)
• Electrode misaligned.
• Electrode ceramic piece is damaged.
• Faulty ignition.
• Electrode should be positioned 1/8˝
to 1/4˝ (3 to 6 mm) away from the
burner tube.
• Replace electrode.
• Contact Customer Support.
Burner will not light
(cannot ignite with a
match)
• Burners are not properly seated over valve
orifices. Gas not safely entering burner tube.
• Positive connection not made between regulator
and propane tank.
• Low or out of propane.
• Check burners to ensure that they are
seated on the valves correctly.
• Check all connections between the
regulator and propane tank. Ensure a
proper seal before retrying.
• Change propane tank and try again.
Burner flames are yellow or
irregular
• Blockage in the burner venturi, disrupting the air/
gas mixture in the burner.
• Clean the burner to remove any
obstructions, including but not limited
to spider webs. If your burners have bug
shields, clean any spider webs, soot, or
debris o the bug shield.
Fire behind control panel-
hot or melting control
knobs
• Blockage in the burner venturi, not allowing
propane to flow through the burner, forcing flame
back towards the control panel (Flash-back Fire).
• Burner is improperly seated on gas valve.
• Clean the burner to remove any
obstructions including spider webs.
• Check burners to ensure that they are
seated on the valves correctly.
Low heat, low flame or
incomplete flame and
diculty lighting both
burners (assuming burners
and venturi tubes are free
and clear of blockages)
• All griddle regulators contain a flow limiting
device for consumer safety. This device
measures the amount of propane going through
the regulator to ensure the levels are safe. If the
flow rate through the regulator is too high (a
symptom of a large leak), the flow limiting device
will be triggered, restricting the flow of propane
to reduce the chance of a dangerous fire. This
safety system can accidentally be tripped by
opening a control knob too quickly or connecting
the propane tank when a burner control knob has
been left open. See resetting the regulator flow
limiting device on page 7.
• LP gas cylinder is empty or low.
• Regulator stuck in safety position.
• This safety system can be reset by
moving the burner knobs to the o
position and disconnecting the propane
cylinder from the regulator. Wait five
minutes to allow the gas to dissipate.
Ensure control knobs are OFF/“0” before
reconnecting the propane cylinder to
the regulator. Follow proper lighting
procedure.
• Refill or replace the propane tank.
• Reset the safety by closing both
control knobs, removing the propane
cylinder and pressure regulator. Check
connections for damages, before
reconnecting the pressure regulator and
propane cylinder. Follow proper lighting
procedure.
Flame blows out on “LOW” • Flow limiting device in regulator has been
activated either due to a leak or improper lighting.
See resetting the regulator flow limiting device
on page 7.
• Low or out of propane.
• High wind condition.
• Burner is improperly seated on gas jet.
• Perform a leak test before resetting the
pressure regulator.
• Replace propane cylinder.
• Adjust griddle to shield from wind.
• Pre-heat for 15 minutes. Ensure burners
are correctly assembled and seated on
the gas valves.
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