For the MAXXUS® Support Team to assist you promptly with service, we require specific information about your fitness
device and yourself. To determine the exact spare parts needed, please provide the product name, date of purchase, and
serial number.
If necessary, please fill out the Service Contract form attached to this User Manual and send it to us by e-mail as a scan
or by post. Alternatively, you can use our online form "Service Contract" available in the "Service" section at
www.maxxus.com.
Areas of Application & Warranty Periods
Depending on the model, MAXXUS® fitness devices are suitable for different areas of use. Please refer to
the "Technical Data" section in this User Manual to determine the appropriate area of use for your fitness device.
Home Use:
Exclusively for private use
Warranty Period: 2 Years
Semi-Professional Use:
Use under instruction in hotels, physiotherapy practices, etc.
Use in fitness studios or similar establishments is hereby excluded!
Warranty Period: 1 Year
Professional Use:
Use in fitness studios or similar establishments under supervision by trained personnel.
Warranty Period: 1 Year
If the training device is used in an area not intended for its use, any guarantee or warranty claims will be voided. For
an exclusive private use and to qualify for a 2-year warranty period, the purchase invoice must be made out to a consumer.
Proof of Purchase and Serial Number
To exercise your right to warranty service within the warranty period, we require proof of purchase. Keep your purchase
invoice in a safe place and, in the case of warranty claims, send us a copy along with your Service Contract. This will
facilitate a prompt processing of the service work. Additionally, provide the Product Name, Serial Number, and Date
of Purchase to identify the correct model version for servicing.
Service Outside the Warranty and Ordering Spare Parts
The MAXXUS® Service Team is happy to assist in solving any problems with faults that may arise following the expiry of
the warranty period or in cases of defects not covered by the warranty.
In such cases, please contact us directly by email at service@maxxus.de
Orders for Spare Parts or Worn Parts should be sent, along with information on the product name, spare part description
and number, and the quantity required, to service@maxxus.de
Please be informed that additional fixing materials, such as screws, washers, etc., are not included in the scope of
delivery for individual spare parts. These should be ordered separately.
Warranty*
Terms and Conditions of Warranty
The warranty period for your training device begins on the date of purchase and applies only to products purchased directly
from MAXXUS Group GmbH & Co KG or an authorized distribution partner of MAXXUS Group GmbH & Co KG.
The warranty covers defects caused by production or material faults and is applicable to devices purchased in Germany.
It does not cover damages or defects resulting from improper use, intentional destruction, failure to perform maintenance
and/or cleaning, force majeure, operational causes, normal wear and tear, liquid damage, repairs or modifications using
non-OEM parts, faulty assembly, or damages caused by faulty assembly. Certain component parts will wear out during use
or from normal wear and tear. This includes for example:
▪ Ball bearings
▪ Bearing bushings
▪ Bearings
▪ Drive belts
Signs of wear on these wearing parts are not covered by the warranty.
If your training equipment needs to be collected from you for repair, it is necessary to disassemble and package
the equipment properly. Similarly, when the repaired equipment is returned, it should be received and reassembled.
These services are generally not covered by the warranty. In the case of individual parts requiring repair, the defective
parts must be securely packaged and sent to our service address after making prior arrangements.
▪ Rollers
▪ Switches and push-buttons
▪ Treadmill belts (bands)
▪ Treadmill decks (running deck)
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