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FAULTS
Note
Additional or updated information such as operating and installation instructions are available on
the portal page at https://charging.bmwgroup.com/web/wbdoc/.
Troubleshooting
PROBLEM Possible cause
Status LED not lit
1. No voltage supply – check the residual-current circuit
breaker and power circuit breaker, and switch on if
necessary.
2. Fault on the Wallbox – contact your service partner if
necessary.
Charging process is not started
1. The charging cable plug has not been inserted
correctly – remove the charging cable plug and
reconnect it (version with charging socket).
2. The charging cable plug may be dirty or damaged in
the locking zone – clean the charging cable plug or
have it replaced (version with charging socket).
3. The vehicle does not require any energy or has a fault –
check the vehicle.
4. Authorisation not completed correctly – follow the
instructions in the manual.
5. The vehicle has been programmed for a later starting
time for the charging cycle.
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