Troubleshooting Guide
1. The meter does not turn on
after inserting a test strip.
2. The meter does not start after
applying the blood sample.
Troubleshooting
Cause
Action
Batteries are dead.
The batteries are installed
incorrectly or there is no battery
in the meter.
The meter may not be working
properly.
The test strip is inserted upside
down or incompletely.
Replace the batteries.
Check if batteries are correctly
installed.(See pages 31-32)
Contact your local distributor.
Insert the test strip correctly with the
printed side facing up.
Not enough blood sample.
The test strip may be damaged.
The meter may not be working
properly.
Blood sample is applied after the
meter was automatically turned
o (3 minutes after last action).
Retest with a new test strip.
Retest with a new test strip.
Contact your local distributor.
Retest with a new test strip.
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