Meech HYPERION 233v4 - Support Procedure and Information Required

To Next Page

To Previous Page

Support Procedure

If the above procedure does not recfy the problem, by supplying the

following informaon when you rst contact Meech will ensure your claim is

processed quickly:

1. Connect to a BarMaster and turn on the equipment

2. A readout will appear on screen and we will require the following

informaon:

a. Product Code (e.g. A233v4)

b. Soware informaon

c. Frequency

d. Balance

e. Output Voltage

f. Alarm %

g. Ion level %

h. Reset Ion Ref

i. Alarm True (Hi or Lo)

j. Output drive

3. Status of the Warning LED (i.e. ashing red, solid red)

4. Please provide a photo of the equipment as it is installed.

5. A descripon and a photo or video of the problem you are

experiencing.

6. The acon you want Meech to take e.g. repair, replace, warranty etc.